juara228 Platform Privacy Notice

This page describes what we collect when you use juara228 and how we keep that data protected under Indonesian and international privacy standards. We collect personal information only to operate your account, process payments via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet, verify your identity, and provide customer support.

We do not sell your data to advertisers or marketing companies. We do not share your payment details with third parties except where required by law or payment processors. Our encryption, access controls, and regular audits protect your account from unauthorised access. This policy applies to all juara228 users regardless of location, device, or how you access our platform (Android app or iOS browser).

If you have questions about how we use your data or your privacy rights, our support team can help. We also describe your rights under Indonesian data protection law and how to contact us if you wish to exercise them.

What data we collect and why

Account and identity information

We collect your full name, date of birth, email address, and phone number when you create an account. We require this information to set up your juara228 wallet, send account notifications, and contact you if we detect suspicious activity. We also collect your identity document (national ID, passport, or driver's licence) and a selfie photograph during KYC (Know Your Customer) verification. We use these documents to confirm your identity matches your account profile and to comply with anti-money-laundering regulations.

We store identity documents in encrypted form on secure servers. Only our compliance team can access them, and we retain them only as long as your account remains active plus any period required by law. We do not share your ID or selfie with third parties except where law enforcement requests them under a valid court order.

Payment and transaction data

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the amount, currency, payment method, and timestamp. We also log your withdrawal requests and the destination account (e.g. your mobile banking wallet or bank account number). We use this data to reconcile your balance, detect fraud, and comply with financial reporting requirements.

We do not store your local payment PIN, bank password, or e-wallet login credentials. Payment processors (online payment, e-wallet, etc.) handle authentication on your device, and we receive only a confirmation token. Your payment names are checked against your verified account profile to prevent money laundering and account takeover.

Security note: We encrypt all payment data using AES-256 encryption and store it on servers with physical and digital access controls. We do not store full card numbers or bank details on our platform.

Gaming and account activity

We log your gaming activity on juara228: which sports you browse (Liga 1, Piala AFF, Champions League, Premier League, MotoGP, badminton), which games you play (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and which live-dealer tables you join (blackjack, roulette, baccarat, Dragon Tiger). We record your bets, wins, and losses so we can calculate your account balance accurately and detect unusual patterns.

We use this data to improve our product (which markets are popular, which games need optimisation) and to detect fraud or account abuse. We do not use your gaming history for marketing purposes unless you explicitly opt in to promotional emails.

Device and connection data

We collect technical information about your device and connection: device type (Android phone, iPhone, tablet), operating system version, IP address, and browser type. We use this data to diagnose technical issues, prevent login from stolen devices, and optimise our app for different screen sizes. We also log timestamps of your login attempts so you can verify that your account was accessed only by you.

We do not access your contact list, photos, or other personal files on your device. Our Android app and iOS browser interface require only the permissions needed to display our interface, receive push notifications, and access your device camera (if you choose to upload a selfie during KYC).

Our juara228 privacy practices and your rights

Third-party processors and cross-border data

We work with third-party service providers to operate juara228: hosting providers, payment processors, identity verification services, and customer support platforms. These processors may store your data on servers outside Indonesia. We ensure all processors sign data protection agreements and maintain the same security standards we do.

Our servers may sit outside your jurisdiction, but we apply Indonesian data protection law to all personal information. If you have concerns about data stored outside Indonesia, you may contact our support team for details about processor locations.

Cookies and local storage

We use cookies to keep you logged into juara228, remember your preferences (language, notification settings), and track your session activity for fraud detection. We do not use cookies for third-party advertising. Our cookies expire after your login session ends (for security cookies) or persist for one year (for preference cookies). You can delete cookies in your browser settings at any time without losing access to your account.

Our mobile app stores your device ID and account token in encrypted local storage so you remain logged in between sessions. You can log out manually, and the token is deleted. If your phone is lost, we recommend contacting our support team immediately so we can lock your account.

Data retention and deletion

We retain your account data while your juara228 account is active. If you close your account, we keep transaction history and identity documents for seven years to comply with anti-money-laundering regulations. After seven years, we delete or anonymise your data. We cannot delete data sooner if it relates to an active withdrawal, ongoing investigation, or legal hold.

You may request access to your data or ask us to correct inaccuracies. Contact our support team with your account email, and we will provide a data export or update within 14 business days. You have the right to lodge a complaint with Indonesia's Personal Data Protection Authority (OTPD) if you believe we have mishandled your data.

Data access request: We provide a copy of your personal data within 14 business days of your request to our support team.
Correction request: You can update your email, phone, or account profile anytime in your juara228 Account menu. Identity documents may require re-verification.
Data deletion request: We delete inactive account data after seven years if no legal hold or active investigation applies. Shorter retention may not be possible due to compliance rules.
Withdrawal of consent: You can opt out of marketing emails anytime in your Preferences menu. You cannot opt out of necessary security and transaction data.

Changes to this policy and contact

We may update this privacy notice if our practices change or law requires it. We will notify you via email if changes affect your rights. Your continued use of juara228 after an update means you accept the new terms. If you disagree with any change, you may close your account.

If you have questions about our privacy practices, data requests, or complaints, contact our support team via live chat, email, or SMS (available Monday–Friday, 09:00–21:00 Indonesia Standard Time). Our support team will direct your inquiry to our compliance officer if it involves sensitive data handling. We respond to all privacy requests within 14 business days.